Postage is automatically calculated at the Checkout. We have recently changed our postal charges, as follows:
We have had a number of international orders getting lost in the post. As you will appreciate this is very costly and results in long delays and inconvenience. To this effect, we have reduced the airmail rate, but have automatically added a fixed cost of £4.95 to cover the cost of sending parcels worldwide by International Signed For delivery. This is to ensure safe TRACKING of the parcels overseas and eventual replacement/refund in case of loss. Please note that if a parcel has been signed for OR delivered to the overseas address, we will NOT issue a refund or send a replacement. You can check the Royal Mail pricing policy here (http://www.royalmail.com/portal/rm/jump2?catId=400033&mediaId=400035).
^ (ISF) = International Signed For charge
On receipt of the items, please examine the goods carefully. If there are any problems, such as breakages or missing parts, please take note of the details and inform Hawk Miniatures accordingly within 7 days of receipt and a refund or replacement will be issued.
Customers wishing to cancel or retrun their order are required to do so within 7 days of receipt of the items. Kindly advise us in writing - by letter or e-mail - of your decision to cancel and Hawk Miniatures will reimburse you fully within 30 days. Hawk Miniatures will also refund postage incurred for the return of the said items. Items must be returned in their original packaging and in perfect condition.
1. When you have finished shopping, go to the Basket.
2. Select Checkout.
3. At the Secure Checkout: select the Shipping Location and the Shipping Method (Royal Mail)
4. Click on Secure Checkout: This opens a separate browser window
5. Fill in your Billing Address.
6. Click on Next. This will lead you to the Paypal page. (At this point, you will receive an e-mail from Hawk Miniatures confirming your order).
7. Follow the on-screen Paypal instructions. Since you have a Paypal account, just login and proceed with the transaction.
8. You will receive an e-mail from Paypal confirming payment. We would also be notified that payment has been received.
7. Follow the on-screen Paypal instructions. (Remember - you do not need a Paypal account to pay through Paypal!)
8. Since you do not have a Paypal account, go to
[ Don't have a Paypal account? Click here. ]
9. Fill in:
a. your credit card information;
b. your billing address;
c. your contact information and security check (where you have to fill in the code that shows up on the screen)
10. Then, click on Continue Checkout.
11. Review your order, which will lead to the end of the transaction.
12. You will receive an e-mail from Paypal confirming payment. We would also be notified that payment has been received.
No personal information is collected when you access this web site. Hawk Miniatures complies with the Data Protection Act 1998 and may record your name and address on its computer systems. This will be for the sole use of Hawk Miniatures for accounting and book-keeping purposes. Your details will not be passed to any third party unless required to do so by law. Such disclosures will be restricted to those third parties which are necessary for accounts and records, for example, accountants.
Please note that Hawk Miniatures provides links to some external websites. We are not responsible for the data policies, content or security of these linked web sites.
These Terms and Conditions shall be governed by the laws of the United Kingdom. These terms do not affect your statutory rights as a consumer.
Payment by credit card
You may also wish to pay by credit card through Paypal. Payment through Paypal is free. You are not required to register with Paypal if you do not wish to do so. For more information about Paypal, please visit this website: www.paypal.com.